Return & Refund Policy

Return & Refund Policy

Velimyak is committed to providing a worry-free shopping experience. This Return & Refund Policy clearly explains our process for returns, exchanges, and refunds.

1. Return and Exchange Window
Customers may return or exchange items within 30 days from the date of delivery. Returns or exchanges requested after 30 days may not be accepted.

2. Free of Handling Fees
All returns and exchanges are free of handling or restocking fees, ensuring a smooth and cost-free process for our customers.

3. Return Shipping Costs

  • Defective or Damaged Items: Velimyak will cover the return shipping cost.

  • Change of Mind: Customers are responsible for return shipping costs.

  • Always use a trackable shipping method for returns to prevent loss or damage during transit.

4. Important Notice About Return Address

  • Do not ship items back to the original shipping address printed on your order package.

  • The correct return shipping address will be provided by Velimyak via email once you submit a return or exchange request.

  • To receive the return address, contact our customer service team with your order number and reason for return.

  • Using the provided address ensures your return is processed efficiently and prevents delays or lost packages.

5. Condition of Returned Items
To qualify for a return or exchange:

  • Items must be unused, clean, and in original packaging.

  • All included accessories, manuals, or gifts must be returned.

  • Items damaged by customer misuse or improper handling will not be accepted.

6. Refund Processing

  • Refunds are issued to the original payment method after inspection.

  • Processing typically takes 5–10 business days depending on your bank or payment provider.

7. Exchanges

  • Exchanges for the same product or a different product of equal or higher value are allowed.

  • If the new item costs more than the returned item, the customer pays the difference.

8. How to Initiate a Return or Exchange

  1. Contact Velimyak customer service:

  2. Provide your order number, product name, and reason for return.

  3. Velimyak will email you the correct return address and instructions.

  4. Ship the item to the provided address using a trackable method.

9. Non-Returnable Items

  • Items damaged due to customer misuse or improper handling.

  • Items not in original condition or missing components.

  • Customized or personalized items, if applicable.

10. Additional Notes

  • Velimyak reserves the right to refuse returns that do not meet the above conditions.

  • Returns without prior authorization or sent to the original shipping address may be rejected.

  • Customers are responsible for any applicable taxes or customs fees for specific U.S. regions.

11. Contact for Assistance

Our customer service team will provide detailed guidance and ensure your return or exchange process is smooth and efficient.